Hugo. com learned from recent reports from foreign media that some people found that on Amazon's "Arranging Marketplace Returns and Refunds" page, there was a rule that sellers were responsible for returning postage, which may be bad news for all clothing and shoes sellers.

The content of the page indicates that when the buyer returns the goods, the seller does not need to refund the packaging and transportation costs unless the reason for the product return is the seller's fault or product damage. But there is a reminder on this page, which roughly means that for shoes and clothing products, regardless of the reason for the return, the buyer has the right to free the return postage, that is to say, when the seller refunds, the buyer should refund the return freight.

Foreign media say they are not sure whether this is a new rule or an existing one. After discussing with senior Amazon sellers, foreign media concluded that maybe the buyer didn't know that Amazon had such a rule and happily paid the return postage. But as a shoe seller, you should also know that there is such a rule under the category.